Need help with the Schlage lock not working? In this article, We will go over some common Schlage lock problems you might encounter, how to resolve them, and help you get your Schlage keypad lock working correctly.
If you’ve encountered Schlage keypad door lock troubleshooting, we are here to help. Below, we’ve outlined some common Schlage keypad lock issues and solutions. We hope this information lets you resolve your problem and enjoy your Schlage keypad locks!
Please Note: For most Schlage locks, if you find that your Schlage lock is not working properly, the most common cause of this issue is a low or old battery; now, you should try to replace the batteries ASAP. Then, you can try resetting your lock, which will also solve most Schlage lock problems.
To reset Schlage locks:
Disconnecting the battery, pressing the Schlage button, and releasing.
Reconnect the battery within 10 seconds, then hold the Schlage button until it’s green and the lock beeps.
If your Schlage locks are still not working, read on for more common Schlage lock problems and how to fix them.
First, make sure that your battery is fully charged and that it’s installed correctly. If they aren’t, remove them and reinstall them with fresh alkaline batteries (not rechargeable).
If this doesn’t solve your problem, replace all four AA batteries with new ones (not rechargeables).
Try removing and reinstalling the battery if it’s not working after this first step.
You can also check to see if any of the buttons on the keypad are jammed or broken inside.
If none of these methods fix your Schlage auto-lock, you must take it apart and replace some internal parts yourself! Or contact Customer Service for further assistance at no charge within one year from the product’s purchase date.
Schlage Keypad Lock Not Working When Cold
The keypad doesn’t work: First, try pressing the physical buttons on your deadbolt lock one by one at a time. If you find one that works, but others don’t, you may have found your problem (for example, maybe it’s just stuck). If all buttons still don’t work after trying this approach, then it’s possible that the circuit board inside has been damaged and needs replacement.
It doesn’t work when cold: This issue occurs because cold weather causes metal to expand and contract more quickly than other materials (such as plastic), making it easier for remote connections between parts within your Schlage keypad lock system to break down.
Schlage Locks Wrong Code Too Many Times
If you have tried entering multiple codes in a row without success, check that all batteries are installed correctly (they should be facing up).
Also, ensure the battery contacts are clean and free from debris that could prevent them from contacting each other.
If you’ve been entering the wrong code repeatedly without getting anywhere, someone has probably tried to gain access through another electronic device like an iPad or iPhone. If so, all you need to do is change the code on the Schlage lock! It will keep intruders from hacking into your system without having any negative repercussions!
Schlage Keypad Lock Keeps Spinning
The Schlage keypad lock keeps spinning. This can happen when you try to enter your code on a new Schlage deadbolt or it’s not programmed correctly. If you’re having this issue, follow these steps:
Remove any old batteries from the lock and test them with new ones. If that doesn’t fix it, reset your programming by holding both outside buttons for 30 seconds. Then, re-enter your code and test again.
If your Schlage wireless deadbolt doesn’t open or close even though any code or fob did not activate it, there could be an issue with the motor inside.
Schlage keypad lock not working after battery change
Sometimes, batteries will malfunction after being changed and need replacement before they work correctly. This can cause opening or closing doors issues because they weren’t appropriately replaced before installation!
When installing anything electronic like this one today, we need professional advice from someone who knows what type of battery should be used in each part.
If you’re having trouble with your Schlage Keypad Deadbolt, there are a few things you can try before calling a locksmith:
Make sure your deadbolt is not spinning inside the door. If it is, you may need to lubricate the lock. Look for the directions in your manual and follow them carefully to avoid damaging your keypad lock.
Ensure batteries are installed correctly on both sides of the unit (including any external battery pack). If installed incorrectly, this could cause issues with opening and closing your home’s doors or deadbolts, even if everything else seems fine!
The Schlage Keypad Not Lighting up.
If your Schlage lock keypad is not lighting up, you can check the following things:
Check Schlage lock batteries and ensure they have enough power, or you can replace them with a new battery.
Check whether the Lock Override is enabled or not. Schlage Lock Override can be used to turn off the keypad. When engaged, the Schlage keypad is not lighting up. If you find the lock override is engaged and you want to use the keypad again, turn off the lock override:
To Disable lock override:
Remove the inside cover.
Disconnect and remove the battery.
Use a small flathead screwdriver to rotate the lock override slot to NORMAL.
Re-tuck wires so they will not be crimped. Replace the cover.
Check and reseat the connection between the keypad and battery for loose connections.
Schlage Lock Not Locking From Outside
If your Schlage lock is not locking from the outside, there are several possible reasons and corresponding solutions you can try:
Mechanical Issue with the Key or Cylinder: The cylinder might be jammed or damaged if the key is not turning smoothly. Lubricate the lock with graphite or a silicone-based lubricant. Avoid using oil-based products, as they can attract dirt. If lubrication doesn’t help, the cylinder might need replacement.
Misalignment of Door and Frame: Over time, doors can sag or shift, causing misalignment with the frame. Check if the lock bolt or latch aligns properly with the strike plate on the door frame. Adjusting the strike plate or hinges might be necessary for better alignment.
Faulty Installation or Hardware: The lock’s incorrect installation can lead to operational issues. Ensure all components are correctly installed and tight. If the lock was recently installed, review the installation process to identify errors.
Electronic Locks—Battery or Wiring Issues: If your Schlage lock is electronic, low battery power or faulty wiring can affect operation. Replace the batteries if they are low. If it’s a wired system, check any visible wiring for damages or loose connections.
Smart Lock Connectivity Issues: For Schlage smart locks, connectivity issues with your home network or the lock’s hub can prevent the operation from outside. Ensure your lock is within range of its connected hub or Wi-Fi netwWi-FiRestarting your router and the lock’s hub can help resolve connectivity problems.
Keypad Malfunction: If the lock features a keypad, the issue might be with it. Check for any visible signs of damage or wear. Resetting the keypad or changing the batteries may resolve the problem.
Debris or Ice in the Lock: Debris or ice can prevent the lock from functioning properly. If you suspect ice, gently warming the lock with a hair dryer (taking care not to overheat the lock) can melt the ice. If debris is the issue, a lock de-icer or lubricant can help clear it.
If these troubleshooting steps do not resolve the issue, contacting a locksmith for a professional assessment and repair might be necessary. In some cases, the lock replacement might be the most effective solution.
Schlage Turn Lock Feature Not Working
When the turn lock feature on a Schlage lock isn’t working, it can be due to various issues. Here’s a closer look at each potential problem and how to address it:
Turn Lock Feature Isn’t Enabled: Some Schlage locks allow you to enable or disable specific features, including the turn lock function. Consult your lock’s user manual to check if this feature needs to be manually enabled, and follow the instructions to do so.
Door Misalignment: If the door and frame are not properly aligned, the lock mechanism may not engage correctly, preventing the turn lock feature from working. You may need to adjust the hinges or the strike plate to ensure proper alignment.
Incorrect Installation: If the lock was not installed correctly, it might not function as expected. Review the installation instructions to ensure everything was done right. Reinstalling the lock or adjusting its components for proper operation might be necessary.
Dead Batteries: Schlage electronic locks require batteries to operate electronic features, including the turn lock function. If the batteries are dead, replace them with new ones to restore functionality.
Incorrectly Placed or Corroded Battery Contacts: The lock won’t receive power if the batteries are not placed correctly following the positive and negative orientations. Additionally, battery contacts can corrode over time, hindering power flow. Check the batteries’ orientation and clean the contacts with a cotton swab dipped in vinegar or lemon juice to remove corrosion.
Physical Damage or Corrosion on the Lock: Physical damage to the lock or corrosion (from moisture exposure) can impair its mechanical and electronic functions. Inspect the lock for signs of damage or corrosion. Cleaning the lock with a proper cleaner might help, but if the damage is severe, the lock may need to be repaired or replaced.
A lock reset might be necessary for electronic issues. Consult the user manual for instructions on how to reset your specific model. If the turn lock feature still does not work after troubleshooting, contact Schlage customer support or a professional locksmith for further assistance.
Schlage Sense Troubleshooting
If you have a Schlage Sense lock that is not working, here are some ideas to help you solve the problem.
Schlage Sense Not Pairing
If your Schlage Sense BE479 doesn’t connect to the app, check to ensure it’s paired with the WiFi network in your home. If it isn’t, try deleting the app from your phone and reinstalling it.
Make sure that the battery is fully charged.
Try unpairing from your smartphone app and then pairing up again. This can fix many issues with Schlage Sense locks where they stop responding or don’t connect properly with smartphones.
You can restore your Schlage Sense to its factory settings using the reset button on the back of the lock. This will clear any user codes stored on your device but won’t erase any customizations you’ve made in the app.
Schlage Sense Keypad Not Working
If your Schlage Sense keypad is not working properly, there are several things you can do to troubleshoot the issue before contacting support:
Ensure the batteries are fresh and in place (if they aren’t already).
Check if anything is blocking the signal between your keypad and its hub unit by covering any cracks or holes with tape or Blu-Tack. If this helps get things running again, something may have been interfering with signals).
Schlage Connect Troubleshooting
Schlage Connect is not pairing.
If the lock is not pairing, please do the following:
Ensure your smartphone app is updated by checking for App Store or Google Play Store updates.
If you’re using an iOS device, try changing the Bluetooth settings from Airplane Mode off and back on again. This will reset all settings for Bluetooth connections.
If the Schlage Connect lock and app are paired correctly, you should see an orange checkmark on the top right of your lock’s entry in the app.
If this is not present, try restarting both devices by pressing and holding down their power buttons until they turn off completely. Please wait 10 seconds before turning them back on again and retrying pairing.
The Schlage Connect keypad is not working.
It is one of the most common problems faced by the users, where they find that the keypad [Schlage Connect] does not respond to their inputs or it is displaying error messages like “Keypad Locked,” “Unable to read code,” or something similar. To resolve this issue:
Firstly, ensure all batteries are inserted into your Schlage Connect touchscreen deadbolt.
Then, check whether any wires are loose around these batteries or if there are any broken wires in your Schlage Connect device.
Schlage connect red x
The most common problem with Schlage Connect devices is the red X. The red X indicates that the lock does not have enough battery power to operate. Please change the battery now.
If your Schlage BE365 keypad deadbolt is not working, Here are some troubleshooting steps to help you diagnose and potentially resolve the problem:
Battery Power: Ensure the batteries are fresh. A weak battery might not provide enough power for the lock to operate. Check the battery terminals for corrosion or damage, and clean them if necessary.
Keypad Response: If the keypad does not light up or respond, it could be due to a battery issue or a malfunctioning keypad. If the keypad lights up but doesn’t accept codes, ensure you enter the correct access code.
Mechanical Issues: Check if the deadbolt extends and retracts smoothly when operated manually using the thumb turn on the inside. If it’s not, there might be a mechanical obstruction or misalignment. Ensure that the door and frame are aligned correctly. Misalignment can prevent the bolt from engaging properly.
Schlage BE365 Not Engaging.
If your Schlage BE365 keypad deadbolt is not engaging, Here are some troubleshooting steps to help you identify and potentially resolve the issue:
Mechanical Issues: Check if the deadbolt extends and retracts smoothly when operated manually using the thumb turn on the inside. If it’s not, there might be a mechanical obstruction or misalignment. Ensure that the door and frame are aligned correctly. If the door has sagged or the frame has shifted, it can prevent the bolt from engaging properly.
Check for Obstructions: Ensure nothing obstructs the bolt from extending, like a misaligned strike plate or debris in the keyway.
Cam and Tailpiece: Ensure that the cam and tailpiece are correctly aligned and not binding. If they’re misaligned, it can prevent the bolt from engaging.
Forgot the Schlage BE365 programming code or Programming Code Not Working
If you forget your Schlage Be365 programming code and can not add a new user or program it, you must reset your lock. Please check this article to learn how to reset the Schlage Be365 lock: How to Reset Schlage Keypad Lock Without Programming Code?
Schlage BE365 lock and leave are not working.
The “Lock & Leave” feature on the Schlage BE365 allows users to press the Schlage button to lock the deadbolt without entering a code. If this feature isn’t working, here are some steps to troubleshoot:
Enable Lock & Leave: The Lock & Leave feature can be turned on or off. Ensure that it’s enabled. To turn this feature on or off:
Open the door.
Extend the bolt by turning the thumbturn to the locked position.
Enter one of the valid user codes to wake up the electronics.
Within 10 seconds, press and release the Schlage button.
Rotate the thumbturn to the unlocked position. The bolt should retract to the unlocked position.
If the bolt does not retract, the Lock & Leave feature is disabled. Repeat the steps to enable it.
Mechanical Issues: Check if the deadbolt extends and retracts smoothly when operated manually using the thumb turn on the inside. If it’s not, there might be a mechanical obstruction or misalignment. Ensure that the door and frame are aligned correctly. Misalignment can prevent the bolt from engaging properly.
Schlage FE595 troubleshooting
If you experience technical problems with your Schlage FE595 keypad door lock, please check this troubleshooting guide: Schlage FE595 troubleshooting.
Schlage locks light blinks/beeps mean and solution.
Schlage locks have many beeps and light combinations representing different problems and solutions. Let’s list these combinations of beeps and lights in different situations to illustrate the problems and solutions they represent.
Schlage keypad lock flashing green
Schlage keypad lock flashing green generally represents a valid user code entered, or the Schlage lock programming process is complete. For example, when you succeed in adding a user code to your Schlage lock, the Schlage lock will flash 1 Green Light + 1 Long Beep.
But when your Schlage deadbolt can be unlocked by pushing the Schlage button without a code, your Schlage lock has 1 Green Blinking + 1 high beeping. It means your lock has been installed incorrectly and is not secure. Repeat the Schlage lock installation process. Ensure the cam and bolt positions are correct, as referenced in the installation instructions. Browse answers.schlage.com and search “Installing BE365” for a video.
The Schlage lock blinks green but won’t open.
The lock flashes green after entering my user code, but I cannot unlock it. Now, you will hear one high beeping and a green light blinking. That means the Schlage Lock Override is enabled; please turn it off.
Schlage locksblinkg Red.
There are many reasons why your Schlage lock is blinking red x
An incorrect user code was entered
There was an error in the programming
Low batteries
Red blinking indicates a critically low battery.
Also, the Schlage lock blinking red with different beeps will mean a different problem.
Schlage lock blinks red then green: If you see your Schlage lock blink red then green(Schlage lock not working red X), the battery is low and should be replaced ASAP.
The solid red light on Schlage locks with two beeps, which means a valid User Code has been entered.
Schlage lock blinks green, then red with 1 High and 1 Low beep, which means Vacation Mode is enabled. Now, you can try to disable the Vacation Mode if you want.
The Schlage lock blinks Quick Red without beep, but no codes have been entered, meaning the Schlage lock Battery is dead and MUST be replaced immediately.
Schlage lock beeps twice
If your Schlage lock beeps twice with red lights, it can be one of the following problems:
Cannot add a new User Code: The second User Code entered does not match the first User Code, or the user code matches the first four digits of the existing Programming Code.
Cannot delete a User Code: The second user code entered did not match the first one.
Cannot change Programming Code: The second Programming Code entered did not match the first, or the first four digits of the new Programming Code match an existing User Code.
Cannot delete all User Codes: Programming Code entered a second time is incorrect.
The lockwill not stay in programming mode if any key other than that is pressed immediately after programming mode is entered or an incorrect entry is made during the programming process.
Schlage lock blinking orange
Why is my Schlage lock blinking orange?
Schlage lock blinking orange indicates your lock is in the middle of a programming sequence. For example, when the program processes, the Schlage lock will blink 3 Orange Lights + 3 Beeps after you enter the programming code.
Here, we have provided solutions to some of the most common problems people might encounter with their Schlage keyless entry door locks. By following all the troubleshooting tips outlined in this article, you can quickly fix almost any issue with your Schlage keypad lock that may arise.
If your Schlage keypad lock is completely inoperable, you can consider replacing another smart lock that can secure your home better and remotely via mobile app; check our TTlock smart lock.
If you’re still having trouble with your Schlage keypad lock, don’t hesitate to contact ShineACS Locks anytime.
Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time.
