TTlock will not lock from the outside manually; only can use the automatic lock to get it to lock.
The TTlock won’t lock from the outside. It worked for a while, then stopped. Now I have to have it on automatic lock to get it to lock. Please help.
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It sounds like you’re experiencing difficulties manually locking your TTlock from the outside, and it only locks when the automatic lock function is enabled. Here are a few steps that you might consider:
- Check your App settings: Ensure that the lock settings in your TTlock App are set correctly. There might be an option that disables manual locking from the outside.
- Calibration: Ensure the lock is correctly calibrated. If it’s not correctly calibrated, it might not function properly. You should find calibration instructions in your user manual or the TTlock app.
- Mechanical Check: Ensure there’s nothing mechanically blocking the lock. If the door or lock isn’t aligned properly or something physically obstructs it, this could be causing the issue.
- Software Update: Check if there’s a firmware update available for your lock. Sometimes, these issues can be resolved with a software update.
- Reset: If all else fails, you could try resetting the lock to its factory settings. Please note that this will erase all your codes and settings, and you must reprogram them.
- Reach out to support: If you’re still experiencing issues, it might be time to contact TTlock’s customer support for further assistance.
Always remember that the lock’s performance can be affected by multiple factors, including its power level (battery life), physical installation, and software settings.
But why don’t you use the TTlock automatic lock function?
The automatic locking function can be more convenient and safer in many situations, as it helps ensure the door is locked even if you forget to do so manually.
However, you can try to set your TTlock to auto-lock after 5 seconds or even shorter.
For more TTLocks problems and troubleshooting, please visit this article to learn more: TTlock Troubleshooting: Here Are Everything You Need To Know.
